Mystic Palette

Shipping and Returns Policy

Pickup Only – No Shipping


All purchases made at Mystic Palette must be picked up from our studio. We do not offer shipping or delivery services at this time. After completing your purchase, you will receive instructions on when and how to pick up your items from our studio..

No Cash Refunds – Exchange or Store Credit Only


We do not offer refunds for any purchases. However, if you wish to return an item, you may:

  • Exchange it for another product of equal or lesser value.
Return Eligibility

  • Items must be exchanged within 30 days of purchase.
  • The product must be unused and in its original condition.
  • Exchanges or store credit are only applicable to in-store purchases.

If you have any questions, feel free to contact us or visit our studio for assistance.

Complete Shipping and Returns Policy 2026 | Mystic Palette

shipping and returns policy - Mystic Palette refund and exchange

Last Updated: May 7, 2026

This comprehensive shipping and returns policy outlines how Mystic Palette handles physical products, gift certificates, and service-based bookings. We’re committed to customer satisfaction and fair, transparent policies for all our Hyderabad customers.

Shipping Returns Policy: Overview

Our shipping and returns policy covers:

  • Workshop and class booking cancellations
  • Gift certificate delivery and returns
  • Art supply purchases and exchanges
  • Student artwork collection procedures
  • Refund processing timelines
  • Damaged item replacements

Service Bookings – Cancellation Returns Policy

Since workshops and classes are services (not physical products), our shipping and returns policy for bookings follows our Terms and Conditions:

Workshop/Class Cancellations

  • 7+ days before: 100% refund or reschedule credit
  • 3-6 days before: 50% refund or full credit
  • 0-48 hours: No refund (one-time reschedule available)
  • No-show: No refund or credit

Refunds processed within 7-10 business days to original payment method.

Gift Certificate Shipping and Returns

Our gift certificate shipping and returns policy:

Digital Gift Certificates

  • Delivery: Emailed within 24 hours of purchase
  • Shipping: No physical shipping required
  • Returns: Non-refundable once delivered (can transfer to another person)
  • Expiry: Valid for 12 months from purchase date
  • Usage: Redeemable for any workshop, class, or product

Physical Gift Certificates

  • Collection: Pick up from Kokapet studio during business hours
  • Shipping: We currently don’t ship physical certificates
  • Returns: Unused certificates returnable within 7 days for full refund
  • Lost Certificates: Can be reissued with proof of purchase (₹100 fee)

Art Supplies and Materials Policy

For art supplies purchased from our studio, our shipping and returns policy states:

Shipping

  • ❌ No Shipping Available: All supplies must be collected from studio
  • ✅ Same-Day Collection: Available during business hours
  • ✅ Reserved Pickup: We’ll hold items for 48 hours after payment

Returns and Exchanges

  • ✅ 7-Day Return Window: Unopened items in original packaging
  • ✅ Full Refund: For eligible returns
  • ❌ No Returns: Opened, used, or personalized supplies
  • ✅ Defective Items: Full refund or replacement anytime
  • ✅ Exchange: Available for different size/color/type within 7 days

Return Requirements: Original receipt, unused condition, original packaging, within 7 days of purchase.

Student Artwork Collection Policy

Our artwork collection shipping and returns policy:

  • ✅ Take Home Same Day: Most workshop participants collect artwork immediately
  • ✅ Storage: We’ll hold artwork for 30 days if you can’t collect immediately
  • ⚠️ After 30 Days: Uncollected artwork may be donated or discarded
  • ❌ No Shipping: We don’t ship completed student artwork
  • ✅ Large Pieces: Can be picked up during business hours with advance notice

Note: Mystic Palette is not responsible for artwork left beyond 30 days.

Damaged or Defective Items

Our damaged item shipping and returns policy:

  • 📞 Report Immediately: Contact us within 48 hours of purchase/collection
  • 📸 Provide Photos: Send clear images showing damage
  • ✅ Quick Resolution: Replacement or full refund within 72 hours
  • ✅ No Questions Asked: We trust your assessment of defects

Contact: reach-us@mysticpalette.art or call +91 9110353840

Refund Processing Timeline

Our refund processing under this shipping and returns policy:

  • UPI/Digital Wallets: 3-5 business days
  • Bank Transfers: 5-7 business days
  • Card Payments: 7-10 business days (depends on bank)
  • Cash Purchases: Immediate refund at studio during business hours

You’ll receive confirmation email once refund is initiated.

Workshop Cancellations by Mystic Palette

If we cancel your booked session, our shipping and returns policy guarantees:

Your Options (You Choose)

  1. Full Refund: 100% money back within 7 days
  2. Reschedule: Book alternative date with priority registration
  3. Credit: Full credit toward any future workshop/class (12-month validity)
  4. Upgrade: Use credit toward higher-value workshop with price difference payment

We’ll contact you via phone/email/WhatsApp with all options clearly explained.

Special Circumstances Returns

Exceptions to our shipping and returns policy:

Medical Emergencies

  • Full refund available with medical documentation
  • No deadline – can claim refund anytime with proof
  • Applies to workshops, classes, and private events

Weather/Natural Disasters

  • Full refund if you’re unable to attend due to extreme weather
  • Rescheduling prioritized over refunds when possible
  • Applies to both studio and mobile events

Pandemic/Government Restrictions

  • Full refund if government mandates prevent operations
  • Virtual alternative offered when feasible
  • Credits extended beyond normal expiry dates

Non-Returnable Items

The following are NOT eligible under our shipping and returns policy:

  • ❌ Opened art supplies or materials
  • ❌ Custom-ordered or personalized items
  • ❌ Used canvases, brushes, or tools
  • ❌ Completed artwork (belongs to student)
  • ❌ Workshop bookings within 48 hours of start time
  • ❌ Gift certificates redeemed partially

Exchange Policy

Our exchange shipping and returns policy:

  • ✅ 7-Day Window: Exchange unopened supplies for different items
  • ✅ Equal Value: No price difference required
  • ✅ Price Difference: Pay/refund difference for different-priced items
  • ✅ Workshop Changes: Switch to different workshop (subject to availability)

Private Event Deposits

For private events, our deposit shipping and returns policy:

  • 30% Deposit: Required to book private events
  • 14+ Days Cancellation: Full deposit refunded
  • 7-13 Days Cancellation: 50% deposit refunded
  • 0-6 Days Cancellation: Deposit non-refundable (can reschedule once)
  • Balance Payment: Due on event day, fully refundable if we cancel

How to Request Returns or Refunds

To process a return under our shipping and returns policy:

  1. Contact Us: Email reach-us@mysticpalette.art or call +91 9110353840
  2. Provide Details: Order number, reason for return, photos if applicable
  3. Await Confirmation: We’ll respond within 24 hours with approval or questions
  4. Return Items: Bring to studio during business hours (if physical items)
  5. Receive Refund: Processed within promised timeline to original payment method

Contact for Shipping and Returns

Questions about our shipping and returns policy?

Mystic Palette Art Studio
Email: reach-us@mysticpalette.art
Phone: +91 9110353840
WhatsApp: +91 9110353840
Address: 3rd Floor, Unit 312, Raichandani Business Bay
Kokapet, Hyderabad, Telangana 500075

Customer Service Hours: Monday-Sunday, 11 AM – 8 PM (Closed Tuesdays)
Response Time: Within 24 hours for all inquiries

Related Policies

🔒 Read our Privacy Policy
📋 View Terms and Conditions
🎨 Browse Our Workshops
📞 Contact Support

Your satisfaction is our priority! We’re committed to fair, transparent return and refund processes. 💯

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